An AI receptionist on your own line
Answers and makes real calls in the patient's language, books into the right diary, and writes the call up for your staff. It says it is an AI, and it never gives medical advice.
Healthcare automation
Your receptionist is on leave.
Nobody has noticed.
- The phone rings out
- Reports sit unsent
- Recalls wait another week
CodeBold builds healthcare automation for hospitals, dental clinics, diagnostic labs and single-doctor practices. An AI receptionist on the phone, WhatsApp appointment reminders, report delivery and recall calls — joined into one process that runs on its own.
- Free first call
- It says it is an AI
- No medical advice, ever
Reception closedDesk unattended
AI receptionistAnswering now
I need to see the doctor about my knee.
I'm the clinic's AI assistant. Thursday at 10:30 am?
Booked · confirmed on WhatsApp
— Sound familiar?
One person cannot be in three places.
Not a software problem. A Tuesday.
Missed callNobody at the desk
Your receptionist is on leave
The chair is empty. The phone isn't.
Enquiry · 9:40 pmUnread until morning
Nothing moves after six
Evening and Sunday enquiries wait for Monday.
Report readyNot sent yet
Reports sit unsent
Ready at four, still there at nine.
10:30 slotPatient did not come
Booked, then nobody came
The reminder went out when someone had a minute.
Check-up dueNobody followed up
Check-ups nobody followed up
Six-month visits and repeat tests, waiting for a quiet afternoon.
Phone ringingEveryone is with a patient
One desk, three jobs
The phone, the queue and the reports all want the same person.
Every one of these can run without waiting for a free pair of hands.
— Where it fits
Across the whole patient visit.
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Before the visit
Calls answered, the right doctor booked, confirmation on WhatsApp.
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The day before
Reminder sent, reschedules handled, freed slots back on offer.
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After the visit
Approved reports sent, recalls and repeat reminders on time.
— What it does
Everything the front desk does, done on time.
AI receptionistOn your clinic's number
Can I come in tomorrow morning?
I'm the clinic's AI assistant. 10:30 am is free.
I'm out at 10:30. Can it be 12:00?
Yes, 12:00 is free. You're booked in.
Booked for 12:00
Calls
Answers the phone, day and night.
An AI receptionist on your own number. It says it is an AI, takes the reason for the call, and books it or passes it on.
- Picks up when reception is busy or closed
- Speaks in the patient's language
- Writes every call up for your staff
- Hands anything urgent to a person
Tomorrow's diaryOne slot refilled
- 10:00Check-up
- 10:30CleaningCancelled, then refilled
- 11:00Consultation
Bookings
Books the right doctor, first time.
Into your real diary — the right doctor, the right length of slot — instead of a note for someone to call back.
- Works with the diary you already use
- Matches the visit to the right doctor
- Refills a slot the moment one cancels
- Confirms on WhatsApp straight away
WhatsApp reminderSent the day before
Your appointment is tomorrow at 10:30 am. Can you make it?5:00 pm
Yes, I'll be there.5:04 pm ✓✓
Confirmed. See you tomorrow.5:04 pm
Reminders
Reminds every patient, every time.
The reminder goes out the day before because the flow sends it — not because somebody had a minute.
- WhatsApp reminder the day before
- Patients confirm or reschedule in the chat
- Freed slots go straight back on offer
- Only patients who agreed, in hours you set
Lab reportWaits for a person
- Report ready4:02 pm
- Approved by staff4:10 pm
- Sent to patient4:10 pm
Reports
Sends the report once it's approved.
Nothing clinical leaves without a person's sign-off. Once they approve, it goes to the patient — not at the end of the day.
- Waits for staff approval, every time
- Sent the moment it is approved
- Logged against the patient
- You can see what went out, and when
Due for a check-upWorked through for you
- 6-month check-upBooked
- Repeat testBooked
- Repeat medicineReminded
- Annual check-upNo answer
Check-up reminders
Check-up reminders that actually go out.
Check-ups, repeat tests and repeat medicine — called or messaged on schedule, not when the afternoon is quiet.
- Works through the due list for you
- By call or WhatsApp, as you prefer
- Bookings land straight in the diary
- Tells you who could not be reached
- Diary
- Portal
Portal step failedStaff told straight away
Your software
Fits what you already run.
Your practice software, spreadsheets and portals. Where there is nothing to connect to, a browser agent logs in with your account and does the clicking.
- Your practice software and diary
- Spreadsheets and patient records
- Insurance and lab portals
- Tells you when a step fails
Which of these would take the most off your front desk?
— More than the front desk
Need more than automation? We build that too.
Can patients find you online?
We rebuild your website so Google and AI assistants like ChatGPT can find and read it.
- Your services, doctors and hours clear on every page
- Built so Google can read it properly
- Readable by AI assistants like ChatGPT
Want it all on your phone?
Your bookings, reminders and approvals in an app for Android and iPhone.
- For Android and iPhone
- Bookings, reminders and approvals in one place
- An app for your staff, your patients, or both
Is your website slow?
A slow page can lose a patient before they call. We find what's slowing it and fix it.
- We find exactly what is slowing it down
- Images, code and hosting fixed
- Checked on phones as well as computers
Not sure which one you need? Tell us how your practice runs and we'll point you to it.
— The flows
This is what a finished front desk looks like.
The actual chain, end to end. Pick the kind of practice closest to yours — what we build for you will be shaped around how your clinic already runs.
Pick your kind of practice 4
Also built for Physiotherapy centres · Eye clinics · Skin & hair clinics · Fertility clinics · Paediatric clinics · Veterinary clinics · Pharmacies · Home-care providers
One number, every department, nobody on hold
A switchboard is a routing problem that happens to involve people. This answers whenever the desk cannot.
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Your team
Anything urgent goes to a person first
You say what counts as urgent. Those calls are handed straight to a human.
This one waits for your team
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AI voice call
The main line is answered
After hours, at shift change, or while every extension is engaged.
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Calendar
Books the right consultant
The free slot in that consultant's diary, written onto the record.
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WhatsApp
Sends where to go and what to bring
Department, floor, doctor, time, and what to stop taking beforehand.
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WhatsApp
Reminds, and handles the change
Day before and morning. A cancellation frees the slot in time to reuse.
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The result
What your customer actually gets
An after-hours switchboard call becomes an appointment in the right department's diary.
ThemI need to see someone about my father's knee. He's seventy-one.
AII'm the hospital's AI assistant. That would be orthopaedics — Dr Menon has Thursday at 11:00, or Saturday morning.
ThemThursday. And is it the same building as the lab?
AISecond floor, same building. I'll send the details on WhatsApp now.
Orthopaedics · Thu 11:00 · Dr Menon · details sent
An after-hours switchboard call becomes an appointment in the right department's diary.
The evening summary says what booked, what cancelled, and what a person had to take.
Not the flow you were looking for?
Tell us what your team repeats every week. We'll map it and come back to you within one working day — no charge for the map, and it's yours either way.
The chair is never empty for a reason nobody noticed
Dentistry runs on coming back. Every recall and half-finished treatment plan is a conversation nobody had time for.
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AI voice call
The missed call is answered
Evenings, lunch, and the hours your nurse is chairside.
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WhatsApp
Brings back the rest of the plan
Three visits agreed, one attended. It follows up until booked or declined.
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Autopilot
Fills the slot that just cancelled
Offered to your short-notice list in order. First to answer takes it.
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AI voice call
Runs the six-month recall
WhatsApp first, a call if they do not reply.
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WhatsApp
Reminds twice, then confirms
Day before and morning. Every appointment, every time.
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The result
What your customer actually gets
The six-month recall nobody had time to ring about.
Hello Meera — it's six months since your scale and polish with us. Shall I find you a slot?10:02
Yes please, something after 5?10:14
Tuesday 5:30 or Thursday 6:00 with Dr Shah.10:14
Thursday10:16
Booked — Thursday 6:00. I'll remind you the day before.10:16
Recall booked · Thu 18:00 · Dr Shah
The six-month recall nobody had time to ring about.
The recall list, the unfinished plans and the waiting list are worked every single day.
Not the flow you were looking for?
Tell us what your team repeats every week. We'll map it and come back to you within one working day — no charge for the map, and it's yours either way.
Reports out, repeats booked, without the ringing round
Two conversations, all day long: what does this test cost, and where is my report.
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AI voice call
Quotes the test and the preparation
Price, timing and fasting — from your list, word for word.
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Calendar
Books the slot or the home collection
Into the collection diary or the scanner's own schedule.
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Your team
A person releases the report
No result reaches a patient until someone you name has approved it.
This one waits for your team
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WhatsApp
Delivers it, and answers ‘where is it?’
Out the moment it is released, instead of a busy line.
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AI voice call
Reminds about the repeat test
On the interval the referring doctor set.
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The result
What your customer actually gets
Nothing leaves the lab until the person you name has released that report.
Good morning — your report is ready. Sending it now.08:31
Report · 2 pages · released by Dr Iyer08:31
Thanks. Do I need to repeat this one?08:40
Your doctor's note says in three months. Shall I remind you in February?08:40
Please08:41
Report delivered · repeat test reminder set
Nothing leaves the lab until the person you name has released that report.
Every released report goes out within minutes, and you are told what is waiting on an approval.
Not the flow you were looking for?
Tell us what your team repeats every week. We'll map it and come back to you within one working day — no charge for the map, and it's yours either way.
A front desk that is still there at nine at night
Skin, eye, physiotherapy, fertility, paediatrics — one or two doctors and a desk that cannot be in two places.
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Phone line
The phone rings and nobody is free
After hours, at lunch, or while reception is already with a patient.
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AI voice call
The AI receptionist answers
As your clinic, in the patient's language, saying it is an AI assistant.
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Calendar
Books the right doctor
The right slot, with the details written onto the record.
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WhatsApp
Reminds, then confirms
Day before and morning, so the slot is kept or freed in time.
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Your team
Releases the report
Sent as soon as whoever you nominate has approved that one.
This one waits for your team
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The result
What your customer actually gets
The call that would have gone to voicemail becomes an appointment.
ThemHi, I wanted to book with Dr Rao.
AIOf course. I'm the clinic's AI assistant. Dr Rao has Tuesday at 10:30 or Wednesday at 4.
ThemTuesday is better.
AIBooked. You'll get a confirmation on WhatsApp and a reminder the day before.
Appointment booked · Tue 10:30 · Dr Rao
The call that would have gone to voicemail becomes an appointment.
The evening summary says what filled, what cancelled and what needs a person tomorrow.
Not the flow you were looking for?
Tell us what your team repeats every week. We'll map it and come back to you within one working day — no charge for the map, and it's yours either way.
— What it plugs into
It works with what you already use.
A flow is only useful if it reaches the tools your team lives in. Where a product offers a connection, we use it. Where it doesn’t, the browser agent signs in and does the clicking, the same way your team does.
- WhatsApp Business
- Telegram
- Gmail
- Google Meet
- Zoom
- Messenger
- Google Calendar
- Google Sheets
- Google Docs
- Google Drive
- Google Forms
- Dropbox
- Notion
- HubSpot
- Zoho
- Airtable
- Trello
- Asana
- ClickUp
- Calendly
- Shopify
- WooCommerce
- BigCommerce
- Wix
- Squarespace
- WordPress
- Webflow
- Razorpay
- Stripe
- PayPal
- Paytm
- PhonePe
- Zendesk
- Intercom
- Mailchimp
- Typeform
- Zapier
- n8n
- Your own phone line
- Any portal you log into
…and the ones that aren’t here. If a tool offers no connection at all, the browser agent signs in with your account and works it the way a person would — which is how portals, job boards and supplier sites get covered. Tell us what you run on the call.
Your practice isn't one of those four?
Most aren't exactly. Tell us what your front desk repeats all day and we'll map it.
— How we work
You see the plan and
the price before we start.
We do not build anything until you have read both. The first two steps are free, and they are the ones that happen before you have to decide anything.
- The plan is free, and it is yours to keep even if you say no
- No patient is contacted until you have signed it off
- One price, agreed before any work starts
What happens What it costs you
- 01 Free
We have a phone call
Half an hour. You talk us through a normal week. Nothing to prepare.
- 02 Free
We write your process down
On paper, step by step — including what the assistant must never do.
- 03 After step 2
We give you one price
One price for the work on that paper. No surprise bills.
- 04 Included
We build it and test it
Tested on your real diary. No patient is contacted until you say so.
- 05 Included
We switch on a small part first
Usually the after-hours calls, so you can watch it work.
- 06 Each month
We keep it running
Watched daily, fixed when it breaks, changed as your practice changes.
Calls and messages are charged by the phone company, not by us — passed through at cost, on their own line of your bill.
— The building blocks
The parts we build your flow from.
Every flow on this page is assembled from these. Yours will use some of them, in an order nobody else has.
Browser agent for the portals
Insurance and TPA portals, lab systems, older hospital software: it logs in with your own account and does the clicking where there is nothing to connect to.
WhatsApp for patients
Diaries & bookings
Approval before anything clinical
Recalls & repeat reminders
Records & spreadsheets
Urgent calls to a human
- Multi-language
- Your clinic's name and voice
- Never gives medical advice
- Urgent calls go to a person
- Every call and message logged
- Tested before a patient hears it
— Why build it this way
Where the other two stop.
| Doing it by hand | Your practice software | A CodeBold flow | |
|---|---|---|---|
| Answers the phone after hours | No Voicemail | No | Yes 24/7 |
| Books into the right doctor's diary | Yes If someone is free | Yes Someone must type it | Yes On the call |
| Reminds the day before, every time | When there is time | If configured | Yes Always |
| Fills a slot that just cancelled | Yes Ring round | No | Yes Offers the waiting list |
| Chases recalls and repeat medicine | Rarely | A list to work through | Yes Calls them |
| Waits for staff approval before a report goes out | Yes | Varies | Yes Built in |
| Tells you when a step fails | No The patient tells you | If configured | Yes Alerts a person |
The first two are fine for a step. A process that spans a browser, a phone call and a calendar needs something that can carry it all the way through.
Want the third column for your practice?
One free call. We'll map your front desk with you and tell you honestly whether it's worth automating.
— What it costs
Priced per flow, not per seat.
Every automation is a different length, so there is no plan to pick off a shelf. We scope your flow first, then give you one number before any work starts.
Phone and WhatsApp charges are set by the provider and vary by country. They are listed separately in your quote, at cost, so you can see exactly what is ours and what is theirs.
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We map the flow first
The call and the written plan cost nothing, and the plan is yours to keep.
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One price to build it
A fixed figure for the flow we agreed, quoted before any work starts.
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A monthly fee to run it
Hosting, monitoring, the alerts when a step fails, and the tuning.
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Calls and messages at cost
Billed by the phone company and passed through without a markup.
— Trust & responsible AI
Your patients, your practice, your rules.
It says it is an AI
On every call and every chat. We will not build one that pretends to be a person.
No medical advice, ever
It books, reminds and confirms. It does not triage, advise or read a result.
Urgent goes to a human
You define what urgent means. Those calls are handed over, not assessed.
Your name, your number
Patients hear your practice. Never ours, never a vendor's.
Consent & calling hours
Only patients who agreed, and only in the hours you set.
People stay in control
Any step can need approval, and every call and message is logged.
— Questions doctors ask
Questions doctors ask.
Yes. It introduces itself as your practice's AI assistant at the start of every call and chat. That is honest, and in most countries it is also required.
No, and we will not build one that does. It books appointments, sends reminders and delivers reports your staff have released. Anything clinical is written up and handed to your team.
It goes to a person immediately. You tell us in plain words what counts as urgent at your practice, and the assistant never tries to judge how serious it is.
No, and we will not imply otherwise — we hold no healthcare certification. Patient details stay in the systems you already use, in a workspace of your own, and we do not reuse or sell anything that passes through it. Bring your IT policy or your country's rules to the mapping call and we will either build to them or tell you honestly that we cannot.
It works with your calendar and your email, imports Excel and CSV, and connects to your system wherever it allows. Where there is nothing to connect to, the browser agent logs in with your account and does the clicking.
You do. The flow, the rules, the call scripts and the data are yours, and they stay in your own workspace.
— Let's talk
Tell us what your
front desk repeats.
One free call. We'll map it with you and tell you honestly whether it's worth automating.
Working with clients internationally, since 2013.
